The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Off-site car park
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Cycling
Golf course
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Children's play area
Spa & Leisure
Indoor swimming pool
Live entertainment
Garden area
Room features
Air conditioning
Heating
Show more
Location
1000 Eruera Street,
Rotorua,
New Zealand,
3040,
Bay of Plenty
Map view
1000 Eruera Street,
Rotorua,
New Zealand,
3040,
Bay of Plenty
City landmarks
Ranolf Street and Lake Road
Kuirau Park
1.5
km
Golf Course
Government Gardens
860 m
Hemo Road
Te Puia
2.8
km
Queens Drive
Fred W Wylie Memorial Statue
630 m
1 Queens Drive Government Gardens
Arawa War Memorial Statue
770 m
1 Queens Drive
Sulphur Point
770 m
Museum
Bibleworld Museum and Discovery Centre
700 m
1210 Arawa Street
Fancy Meow Cat Cafe
830 m
RotoruaNew Zealand
Lake Rotoiti
850 m
RotoruaNew Zealand
Lake Tarawera's Hot Water Beach
850 m
RotoruaNew Zealand
Lake Rotorua
1.6
km
Mataiwhera St
Ohinemutu
1.3
km
Mall
Eat Street
1.2
km
17 Tryon Street Whakarewarewa Village
Whakarewarewa
2.4
km
Long Mile Road Whakarewarewa
Redwoods Treewalk
2.4
km
Corner of Mataiawhea & Korokai Streets Ohinemutu
Saint Faith's Anglican Church
1.5
km
Long Mile Road The Redwoods
Redwoods, Whakarewarewa Forest
2.3
km
Lake Rotoma
850 m
Gallery
Helium Gallery
640 m
Event hall
Te Runanga Tea House
750 m
Church
Saint Lukes Church
830 m
1093 Tutanekai St
Madhouse Design Store & Gallery
880 m
1174 Whakaue Street
Puawai Jade
900 m
Nearby
1000 Hinemoa St
Polynesian Spa
330 m
booking office 1220 Hinemaru St
Tamaki Maori Village
560 m
Mall
Central Mall
550 m
Spa Centre
The Spa Rotorua
410 m
Unnamed Road
Geothermal Walking Track
190 m
Arawa Street & Fenton Street Behind Rotorua i-SITE Visitor Centre
Statue of Jean Batten
470 m
1234 Fenton Street
Rakai Jade
560 m
Restaurants
Ciccio Italian Cafe
480 m
1262 Fenton Street
Amazing Thai Restaurant
530 m
1246 Fenton Street
Spring Festival Dumpling
550 m
1240 Fenton Street
burger fuel
560 m
Fenton Street
Jimmy Cooks Kiwi Kitchen
560 m
Fenton Street
Valentines Buffet Restaurant and Bar
450 m
1119 Amohau Street
Herbs & Spice Thai Restaurant
530 m
1133 Eruera Street
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Lakefront location
Friendly customer service
Limited room space
Challenging bathroom setup
7.0/10
Very good
Rooms
6.6
Location
8.0
Service
8.1
Dining
5.7
Guest reviews
7.0/10
based on 8 reviews
7.4
7.4/10 based on 1893 reviews
Guy
United Kingdom,
April
2024
7.4/10
My stay at the hotel had its ups and downs. The rooms were smaller than expected and faced a busy street, which made things a bit challenging for me with shaky legs. On the bright side, the bathroom was nice despite the lack of an extractor fan. The service was overall good, except for some hiccups in the dining room. The location was excellent, right by the lake and close to everything I needed. The dining experience was a bit overpriced with limited choices, but the restaurant ambiance was bustling. The facilities were sufficient for my needs.
Rooms
7.0
The room was smaller than expected and faced a busy street, but the bathroom was nice despite the lack of an extractor fan.
Service
7.0
The staff were helpful and accommodating, with a few exceptions in the dining room.
Location
9.0
The location was excellent, right by the lake and close to everything I needed.
Dining
6.0
The dining experience was a bit overpriced with limited choices, but the restaurant ambiance was lively.
Facilities
8.0
The facilities met my basic needs during my stay.
Lakefront location
Limited room space
John
United Kingdom,
January
2024
8.0/10
I was delighted to have interconnected rooms that worked perfectly for my family. The air conditioning was a bit too low for my liking, and unfortunately, the room wasn't ready upon my arrival, but even after it warmed up, it remained a bit too hot for comfort.
Rooms
7.0
The interconnected rooms suited our family well, but the air conditioning could have been warmer.
Service
9.0
The staff was incredibly nice and friendly, always happy to help. I appreciated the complimentary use of laundry facilities without any extra charges.
Location
9.0
The hotel's location was excellent, within walking distance of the town and restaurants, offering a quiet stay despite being centrally located in Rotorua.
Dining
7.0
The dining experience was a mix; while the meal in the evening was great, the breakfast was just average in a setting that felt more like a conference room. Disappointingly, the heated swimming pool was closed for maintenance during my stay.
Facilities
8.0
The facilities provided everything needed, from a fridge in the room to easy access to tourist attractions.
Martin
United Kingdom,
December
2023
8.2/10
I had a great stay at this hotel. The rooms were comfortable and had nice amenities, but I found the dining experience a bit lacking. The service was excellent, and the location was perfect for exploring the city.
Rooms
8.0
The rooms were equipped with everything I needed for a comfortable stay, from a coffee/tea setup to soft towels. However, the window air con units struggled to cool the room effectively.
Service
9.0
The staff was incredibly polite and welcoming, always ready to assist with any requests. They went above and beyond to make my stay enjoyable.
Location
9.0
The hotel's location by Lake Rotorua was ideal, offering easy access to eateries and city attractions. It was convenient for exploring the area.
Dining
7.0
While the dining options were limited, the service was attentive and they even had gluten-free bread for special dietary needs. The quality of the food was not exceptional, but it was satisfactory.
Facilities
8.0
The hotel had a variety of facilities to keep guests entertained, including a PlayStation and table tennis for leisure activities. The common areas were well-maintained and inviting.
Ron
United States,
November
2023
6.4/10
My stay at the hotel was a bit of a mixed bag. The rooms were too hot, especially with the air conditioner not working properly, and the swimming pool area was not very clean. I had to wait a long time for my room to be ready, and the service was delayed. However, the location was convenient, being within walking distance to attractions like the Polynesian Spa.
Rooms
5.0
The rooms were too hot, and the air conditioner didn't work properly. The fridge was also running warm.
Service
6.0
The service was slow and not prepared for the correct number of guests, but the staff were friendly.
Location
8.0
The hotel's location was convenient, within walking distance to the Polynesian Spa.
Dining
Facilities
George
United Kingdom,
October
2023
6.4/10
Upon arrival, the hotel seemed a bit outdated, and there were some inconveniences like a hot room and a distant location from reception and dining areas with no close disabled parking. However, the service was exceptional, with a friendly and helpful staff. The location was convenient with easy access to key attractions, though there were moments that lacked character due to the influx of transient groups. The dining experience left much to be desired, featuring a standard buffet selection that did not quite hit the mark.
Rooms
5.0
The rooms appeared old and in need of renovation, especially the bathrooms. They could have been cleaner.
Service
9.0
The staff, from cleaners to reception, were polite, helpful, and even went the extra mile to accommodate our needs.
Location
7.0
The hotel's location was ideal for our plans, close to key city spots like the Polynesian Pools and a supermarket across the road. However, it lacked a bit of character due to the constant turnover of short-stay visitors.
Dining
5.0
The dining experience was underwhelming with a standard buffet offering that lacked freshness and quality.
Facilities
7.0
Ronald
United States,
October
2023
6.0/10
The hotel is centrally located, making it great for exploring the area, but it lacks basic room amenities and needs refurbishment. The service was friendly and attentive overall, but there were some issues with accuracy. The dining options were average, with a rushed feel, and the facilities could be improved.
Rooms
5.0
My room, although in need of refurbishment, was passable for a quick stay. However, it was lacking basic essentials like plates, cutlery, and a microwave.
Service
7.0
The service staff were friendly and tried to be helpful, although there were some minor issues with accuracy during check-in.
Location
6.0
The hotel's location is very central, making it convenient for exploring the area. However, there were security concerns and crowds of tourists at the back of the property.
Dining
6.0
The dining experience was average, with a buffet-style option that felt a bit rushed. The Maori show and hangi dinner were highlights, though.
Facilities
6.0
The hotel's facilities could be improved to enhance the overall guest experience.
Arthur
United Kingdom,
June
2023
7.4/10
I was amazed by the stunning view from my room and the peaceful atmosphere. The beds were incredibly comfy, and the room was beautifully clean and nice, especially with the balcony facing the lake. However, comparing it to their superior room made me wonder about their basic room. Overall, a perfect room for a relaxing stay.
Rooms
9.0
The rooms were excellent and peaceful, with a gorgeous view and comfy beds. They were clean and nice, and I loved having a balcony facing the lake.
Service
9.0
The staff went above and beyond, especially with our two-year-old daughter during dinner. They were friendly, helpful, and made our stay extra special.
Location
8.0
The location was very convenient for us, although a bit disappointed they charged both rooms to my card despite our request not to. The proximity to the lake was a nice touch.
Dining
5.0
The dining experience was not impressive, as the food was soggy and bland for the price. It didn't live up to the online herald but was average at best.
Facilities
6.0
The facilities were average, but the voucher for the Polynesian spa was appreciated. The property could use some improvement to match the excellent location.
Hannah
United Kingdom,
June
2023
7.4/10
I stayed at a hotel located at the back of the property, possibly with all the tourist bus people. The rooms were basic with necessary amenities but weren't ready until 4:15. However, the gorgeous view, comfy beds, and beautiful rooms made the stay enjoyable.
Rooms
7.0
The rooms were basic but had all the necessary amenities. Despite the delay in readiness, the view, comfy beds, and room aesthetics were a highlight of the stay.
Service
9.0
The staff were fabulous and very busy but always willing to go the extra mile. They were awesome, very accommodating, friendly, and efficient. The Maori night was a special touch.
Location
8.0
The location was good with nice views across the Lake, plenty of parking, and in a quiet area. It was convenient to walk into the city center and along the lake. Additionally, it was close to Eat Street with a variety of restaurants.
Dining
5.0
The dining experience was just okay, not terribly impressive for the price. The food was heralded as great online but turned out to be soggy and bland, especially considering the cost.
Facilities
8.0
The hotel offered ample facilities such as room service, dry cleaning, housekeeping, laundry, a welcome drink, and tours/ticket assistance.
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